Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL). Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Use case for this repo

This repo is meant to be the starting point for somebody who likes to use dockerized multi-container Zammad in production.

Getting started with zammad-docker-compose

https://docs.zammad.org/en/latest/install-docker-compose.html

CI Status

Using a reverse proxy

In environments with more then one web applications it is necessary to use a reverse proxy to route connections to port 80 and 443 to the right application. To run Zammad behind a revers proxy, we provide

docker-compose.proxy-example.yml

1. Copy

   ./.examples/proxy/docker-compose.proxy-example.yml

   to your own configuration, e.g.

   ./docker-compose.prod.yml

   
   

   cp ./.examples/proxy/docker-compose.proxy-example.yml ./docker-compose.prod.yml

2. Modify the environment variable

   VIRTUAL_HOST

   and the name of the external network in

   ./docker-compose.prod.yml

   to fit your environment.
3. Run docker-composer commands with the default and your configuration, e.g.

   docker-compose -f docker-compose.yml -f docker-compose.prod.yml up -d

   
   

See

.examples/proxy/docker-compose.yml

Like this, you can add your

docker-compose.prod.yml

Using Rancher

RANCHER_URL=http://RANCHER_HOST:8080 rancher-compose --env-file=.env up

Running without Elasticsearch

Elasticsearch is an optional, but strongly recommended dependency for Zammad. More details can be found in the documentation. There are however certain scenarios when running without Elasticsearch may be desired, e.g. for very small teams, for teams with limited budget or as a temporary solution for an unplanned Elasticsearch downtime or planned cluster upgrade.

Elasticsearch is enabled by default in the example

docker-compose.yml

ELASTICSEARCH_ENABLED=false

zammad-init

zammad-elasticsearch

Upgrading

From =< 3.3.0-12

We've updated the Elasticsearch image from 5.6 to 7.6. As there is no direct upgrade path we have to delete all Elasticsearch indices and rebuild them. Do the following to empty the ES docker volume:

docker-compose stop
set -o pipefail DOCKER_VOLUME="$(docker volume inspect zammaddockercompose_elasticsearch-data | grep Mountpoint | sed -e 's#.*": "##g' -e 's#",##')/*"
echo "${DOCKER_VOLUME}" #check this is a valid docker volume path! if not do not proceed or you might lose data!
rm -r $(docker volume inspect zammaddockercompose_elasticsearch-data | grep Mountpoint | sed -e 's#.*": "##g' -e 's#",##')/*
docker-compose start

To workaround the changes in the PostgreSQL 9.6 container do the following:

docker-compose start
docker exec -it zammaddockercompose_zammad-postgresql_1 bash
psql --username postgres --dbname zammad_production
CREATE USER zammad;
ALTER USER zammad WITH PASSWORD 'zammad';
ALTER USER zammad WITH SUPERUSER CREATEDB;